Frequently Asked Questions
Everything you need to know about our high-performance gaming peripherals.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can range from 7-14 business days depending on the destination.
Does Pulsar offer a warranty on gaming mice and keyboards?
Yes, all Pulsar hardware products come with a 2-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Where can I download the latest firmware and software drivers?
You can find all necessary drivers, firmware updates, and the Pulsar Fusion software suite on our official 'Support' page under the 'Downloads' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay installments in select regions.
Do you ship your products internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to local import duties and taxes which are not included in the checkout price.